Refund policy
Return & Refund Policy
Thank you for shopping with Prairieoath.
We hope you are satisfied with your purchase. If your order does not meet your expectations, you may request a return within 30 days of delivery, subject to the terms and conditions outlined below.
Please carefully review this Return & Refund Policy before making a purchase.
Order Cancellations
We accept cancellation requests before an order has been shipped or entered into production.
If your cancellation request is approved before shipment or production begins, we will issue a full refund to your original payment method.
Once an order has been shipped or production has started, we may no longer be able to cancel the order.
If you need to cancel your order, please contact us as soon as possible:
Email: service@prairieoath.com
Returns
To be eligible for a return, you must contact us within 30 days of delivery.
Returned items must meet the following requirements:
- The item must be unused, unworn, unwashed, and in its original condition.
- The item should include original packaging, tags, accessories, and other included materials when applicable.
- You must provide your order number or valid proof of purchase.
- Items received damaged, defective, incorrect, or significantly different from the ordered product may qualify for a return, replacement, exchange, or refund.
- If you received the wrong product, size, or color due to an error on our part, please contact our customer service team.
- If you ordered the wrong item, selected the wrong size or color, changed your mind, or no longer wish to keep the product, you may request a return within the applicable return period. In these cases, return shipping costs are the responsibility of the customer.
All returns must be approved by our customer service team before being shipped back.
Please do not send any return package without first receiving return instructions from us.
Non-Returnable or Non-Refundable Items
Except where required by applicable law, returns or refunds may not be available in the following situations:
- The return request is submitted more than 30 days after delivery.
- The item has been worn, used, washed, damaged, altered, or modified after delivery.
- The item is not returned in substantially the same condition as received.
- Original packaging, tags, accessories, or included components are missing where applicable.
- The customer refuses delivery without contacting our customer service team.
- Incorrect or incomplete shipping information provided by the customer prevents successful delivery.
- The item is returned to an unauthorized address without prior approval.
- Valid proof of purchase cannot be provided.
- Customized, personalized, or made-to-order products, unless they arrive damaged, defective, or incorrect.
Nothing in this policy affects any rights you may have under applicable consumer protection laws.
Customized and Personalized Items
Customized, personalized, and made-to-order products are generally not eligible for our standard 30-day return policy.
However, if a customized item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us so we can review the situation and provide an appropriate solution.
How to Request a Return
To request a return, please contact:
Email: service@prairieoath.com
Please include:
- Your order number
- Product name
- Reason for return
- Description of the issue
- Photos or videos if the product is damaged, defective, incorrect, or has a quality issue
For damaged or defective products, please provide clear photos or videos showing both the product issue and the packaging when applicable.
We generally review return requests within 3 business days.
If your return request is approved, we will provide return instructions, including the appropriate return address when applicable.
Please do not return products to our registered business address unless specifically instructed by our customer service team.
Returns sent without prior authorization may not be accepted.
Our Solutions
If the issue with your order is caused by an error on our part, including:
- Damaged items
- Defective products
- Incorrect items received
- Missing items
we will review your request and provide an appropriate solution.
Depending on the situation, available solutions may include:
- Replacement
- Exchange
- Partial refund
- Full refund
If a return is required, our customer service team will provide the appropriate return instructions.
Once your returned item has been received and inspected, we will normally process an approved refund, exchange, or replacement within 5 business days.
Return Shipping Costs
If the return is requested due to customer preference or customer error, including:
- Ordering the wrong product
- Selecting the wrong size or color
- Changing your mind
- No longer wanting the item
the customer is responsible for the return shipping costs.
The return shipping cost depends on the carrier and shipping method selected by the customer.
If the return is caused by an error on our part, such as receiving a damaged, defective, incorrect, or incomplete item, Prairieoath will provide an appropriate solution and may cover reasonable return shipping costs when applicable.
We recommend using a trackable shipping service when returning items.
For higher-value returns, customers may consider purchasing shipping insurance.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us:
Email: service@prairieoath.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We generally review these requests within 3 business days.
If your claim is approved and a return is required, we will provide return instructions.
If a replacement is approved, the replacement order will be prepared and shipped according to our standard processing and shipping timelines.
Exchanges
If your exchange request is approved, the exchange will normally be processed within 5 business days after the returned item has been received and inspected.
If the exchange is required because Prairieoath sent an incorrect or defective product, eligible replacement shipping costs will be covered by us.
If the exchange is requested due to customer preference or ordering error, additional shipping costs may apply.
Delivery times for replacement products may vary depending on:
- Destination
- Carrier availability
- Customs procedures (for international orders)
- Other shipping conditions
For more information, please refer to our Shipping Policy.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your refund is approved, we will initiate the refund to your original payment method within 5 business days after completing our inspection.
After the refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
Depending on your payment method and financial institution, refunds may take additional time to be reflected.
Late or Missing Refunds
If you have not received your expected refund after the applicable processing period:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as additional processing time may be required.
- If you have completed these steps and still have not received your refund, please contact us:
Email: service@prairieoath.com
Return Processing Time
After we receive your returned package, please allow up to 5 business days for inspection and processing.
Once your return has been processed, we will send you an email confirmation.
If a replacement or exchange item is being shipped, delivery times will follow the applicable processing and shipping timelines.
Shipping Information
Prairieoath provides shipping options for customers in the United States and other regions.
United States Shipping
Standard Shipping: $8.99
Express Shipping: $12.99
International Shipping
Standard Shipping: $12.99
Express Shipping: $15.99
Free Shipping
Orders over $59.99 qualify for free shipping.
Shipping fees and delivery times may vary depending on the destination, carrier availability, and order details.
Available shipping options and applicable costs will be displayed during checkout before completing your purchase.
Important Return Information
Please contact our customer service team before returning any item.
Prairieoath is not responsible for returns sent to an incorrect or unauthorized address without prior return instructions.
Our registered business address is not automatically our return address.
If you experience any issue with your order, please contact our customer service team first so we can review your request and provide an appropriate solution.
Contact Us
If you have any questions regarding:
- Returns
- Refunds
- Exchanges
- Orders
- Product issues
please contact us:
Email: service@prairieoath.com
Prairieoath Customer Service Team