Shipping policy

Shipping Policy

At Prairieoath, our goal is to provide reliable and convenient shipping options for customers in the United States and other regions.

We are committed to providing a clear, smooth, and dependable shopping experience by offering transparent information about shipping costs, processing times, and delivery expectations.

Shipping & Processing

Our primary market is the United States, but we also ship to other available destinations.

The estimated delivery timeframe consists of two separate stages:

  • Processing Time: 3–7 business days
  • Shipping Time: 14–20 business days

Processing time begins after your order has been successfully placed and payment has been confirmed.

Shipping time begins once your order has been processed and handed over to the carrier.

For orders containing multiple items, processing time may depend on the item requiring the longest preparation period.

Delivery times are estimates and may be affected by factors outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • Customs procedures for international shipments
  • Incorrect or incomplete shipping information
  • Other logistical circumstances

If you have questions regarding your order or estimated delivery timeframe, please contact our customer service team.

Shipping Rates

Prairieoath provides different shipping options depending on your delivery location.

United States Shipping

  • Standard Shipping: $8.99
  • Express Shipping: $12.99

Other Regions Shipping

  • Standard Shipping: $12.99
  • Express Shipping: $15.99

Free Shipping

Orders over $59.99 qualify for free shipping.

Shipping rates and available shipping methods may vary depending on:

  • Delivery destination
  • Order value
  • Package size
  • Carrier availability
  • Other applicable factors

The final shipping cost and available delivery options will always be displayed during checkout before completing your purchase.

Shipping Carriers

Depending on your destination and availability, orders may be shipped through selected carriers or logistics providers.

Available carriers may include:

  • 4PX
  • YunExpress
  • WanB Express
  • UBI

Prairieoath may also use other trusted logistics providers when necessary to provide efficient delivery.

The specific carrier used for your order may vary depending on destination, availability, and shipping requirements.

Order Processing

Once your order has been processed and shipped, you will normally receive a shipping confirmation email containing your tracking information.

Please ensure that your shipping address is complete and accurate before submitting your order.

Incorrect or incomplete shipping information may result in:

  • Delivery delays
  • Additional shipping arrangements
  • Possible delivery issues

Once an order has been transferred to the carrier, delivery progress may be affected by carrier operations, local delivery conditions, customs procedures, or other circumstances outside our reasonable control.

Tracking Your Order

Yes, tracking information will be provided whenever available.

After your order has been shipped, you will receive an email containing:

  • Tracking number
  • Shipment details
  • Tracking information

Please allow some time for the carrier to update tracking information after shipment.

If you have not received tracking information within 5 business days after receiving your shipping confirmation email, please contact our customer service team:

Email: service@prairieoath.com

Why Does My Tracking Say “No Information Available”?

Tracking information may not appear immediately after your package has been shipped.

In some cases, the carrier may need several business days to:

  • Receive the package
  • Scan the shipment
  • Update tracking information in their system

If tracking information is temporarily unavailable, please check again later.

You may also track your shipment through 17TRACK using your tracking number.

A temporary delay in tracking updates does not necessarily mean that your package has stopped moving.

Customs, Duties & Taxes

For orders shipped internationally, additional customs duties, import taxes, or other fees may apply depending on the destination country and local regulations.

Any applicable charges collected directly by Prairieoath will be displayed during checkout where required.

Customs clearance times are not included in estimated shipping times.

Delays caused by customs authorities, government agencies, or local regulations are outside our reasonable control.

Delivery Delays

Prairieoath makes every reasonable effort to deliver orders within the estimated timeframe.

However, delivery dates are estimates and are not guaranteed.

Delays may occur due to:

  • Customs inspections
  • Carrier delays
  • Incorrect or incomplete shipping addresses
  • Severe weather
  • Natural events
  • Public holidays
  • High-volume shopping periods
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer service team and we will assist you in checking the shipment status.

Contact Us

Thank you for shopping with Prairieoath.

If you have any questions regarding:

  • Shipping
  • Tracking
  • Delivery times
  • Order status

please contact our customer service team:

Email:
service@prairieoath.com

We will make every reasonable effort to respond to customer inquiries as quickly as possible.

Prairieoath Customer Service Team