Contact Us

Need Help?

If you have questions about your order status, you can track your shipment through 17TRACK using the tracking number provided in your shipping confirmation email.

For any other questions or assistance, please contact our customer service team by email or complete the contact form below.

To help us respond more efficiently, please include your order number and a clear description of your question or concern.

Customer inquiries are handled in the order they are received. Please avoid sending multiple emails about the same request, as duplicate messages may delay our response time.

Customer Service Hours

Our customer service hours are:

  • Monday–Friday: 9:00 AM–5:00 PM ET
  • Saturday: 10:00 AM–6:00 PM ET
  • Sunday: Closed

We generally respond to customer inquiries within 1 business day during our regular business hours.

If you do not receive our reply, please check your spam or junk folder, as our response may have been filtered there.

Frequently Asked Questions

You may find answers to common questions in our FAQ section.

For more information about:

  • Shipping
  • Returns
  • Refunds
  • Payments
  • Order tracking

please review the related information pages available on our website.

Shipping Information

Prairieoath provides reliable shipping options for customers in the United States and other regions.

United States Shipping

  • Standard Shipping: $8.99
  • Express Shipping: $12.99

International Shipping

  • Standard Shipping: $12.99
  • Express Shipping: $15.99

Free Shipping

Enjoy free shipping on orders over $59.99.

Shipping fees and delivery times may vary depending on the destination, carrier availability, and order details.

The available shipping options and applicable costs will be displayed during checkout before completing your purchase.

Contact Customer Service

If you still need assistance, please contact us at:

Email: service@prairieoath.com

When contacting us about an existing order, please include:

  • Your name
  • Your order number
  • A description of your question or issue
  • Relevant photos or videos if your request concerns a damaged, defective, incorrect, or missing item

Providing complete information will help our customer service team review and handle your request more efficiently.

Order Tracking

Once your order has been shipped, you can track your package through 17TRACK using the tracking number provided in your shipping confirmation email.

Please note that tracking information may take some time to update after your order has been shipped.

If your tracking information has not updated after several business days, please contact our customer service team for assistance.

Prairieoath Customer Service Team
Email: service@prairieoath.com