FAQ

GENERAL QUESTIONS

Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

However, creating a Prairieoath account may provide additional benefits, such as:

  • Faster checkout experience
  • Easier access to order status and order history
  • Updates about new products, promotions, and special offers

How can I check the status of my order?

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.

You can use the tracking information provided in your shipping confirmation email to check your delivery status.

Can I change my order?

We may be able to modify your order if it has not yet been processed or shipped.

Once your order has entered the shipping preparation stage or has already been shipped, we may no longer be able to make changes.

If you need to update your order, please contact us as soon as possible:

Email: service@prairieoath.com

PAYMENT

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Prairieoath currently supports major payment methods, which may include:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Discover

Payment method availability may vary depending on:

  • Location
  • Device
  • Transaction amount
  • Payment provider availability

How secure is my online payment?

Prairieoath uses secure payment technologies and trusted third-party payment providers to process transactions.

Payment information submitted during checkout is transmitted through secure systems designed to protect your information.

When payment information is processed directly by third-party payment providers, Prairieoath generally does not store your complete credit or debit card number.

What currency will I be charged in?

Prices and transactions on the Prairieoath website are generally displayed and processed in:

U.S. Dollars (USD)

If your payment method uses another currency, your bank or payment provider may convert the transaction using its applicable exchange rate.

Your bank or payment provider may also apply currency conversion or international transaction fees.

Please contact your financial institution for more information.

SHIPPING

How should I enter my shipping address?

Please enter your shipping address accurately and completely during checkout.

Make sure to include:

  • Full name
  • Street address
  • Apartment or suite number (if applicable)
  • City
  • State or region
  • ZIP or postal code
  • Country
  • Valid phone number when requested

Please carefully review your shipping information before submitting your order.

Can I change my shipping address after placing an order?

If your order has not yet been processed or shipped, we may be able to update your shipping address.

Once your order has been processed or shipped, we cannot guarantee that address changes will be possible.

If you notice an address error, please contact us immediately:

Email: service@prairieoath.com

Where do you ship?

Prairieoath ships to available destinations shown during checkout.

Shipping availability may vary depending on:

  • Destination
  • Product availability
  • Carrier service
  • Logistics conditions

How much does shipping cost?

Shipping costs depend on your delivery location and selected shipping method.

United States Shipping

  • Standard Shipping: $8.99
  • Express Shipping: $12.99

Other Regions Shipping

  • Standard Shipping: $12.99
  • Express Shipping: $15.99

Free Shipping

Orders over $59.99 qualify for free shipping.

The final shipping cost and available delivery options will be displayed during checkout before completing your purchase.

How long does delivery take?

Estimated delivery time includes two stages:

Processing Time: 3–7 business days

Shipping Time: 14–20 business days

Processing time begins after your order has been successfully placed and payment has been confirmed.

Shipping time begins after your order has been dispatched.

Please note that delivery times are estimates and may be affected by:

  • Carrier delays
  • Holidays
  • Severe weather
  • Customs procedures (for international orders)
  • Incorrect shipping information
  • Other circumstances outside our reasonable control

How can I track my package?

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier to update tracking information after shipment.

If you have not received tracking information within 5 business days after receiving your shipping confirmation, please contact us:

Email: service@prairieoath.com

SHIPPING (Continued)

What happens if I am not home when my package is delivered?

Delivery procedures depend on the carrier and delivery location.

The carrier may:

  • Attempt delivery again
  • Leave the package in a designated safe location where available
  • Leave a delivery notice
  • Contact you regarding delivery arrangements
  • Hold the package at a local pickup location

Please check your tracking information for the latest delivery updates.

Prairieoath cannot guarantee that every carrier will automatically attempt redelivery.

RETURNS & CUSTOMER SERVICE

What should I do if an item is missing from my order?

If an item is missing from your order, please contact us:

Email: service@prairieoath.com

Please include:

  • Your order number
  • Name of the missing item
  • Photos of the package and received items, if available

Our customer service team will review your request and provide an appropriate solution.

Do you accept returns?

Yes.

Prairieoath accepts eligible return requests within 30 days of delivery, subject to our Return & Refund Policy.

To qualify for a standard return:

  • The item must have been purchased from our online store.
  • The item must generally be unused, unworn, unwashed, and in substantially the same condition as received.
  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase may be required.

Please contact our customer service team before returning any item.

For complete details, please review our:

Return & Refund Policy

Can I exchange an item?

Yes. Eligible items may be exchanged according to the conditions outlined in our Return & Refund Policy.

Before sending an item back, please contact us:

Email: service@prairieoath.com

If an exchange is requested due to customer preference, such as selecting the wrong size or color, additional shipping costs may apply.

If the exchange is required because Prairieoath sent an incorrect or defective product, we will provide an appropriate solution.

Is return shipping free?

Return shipping depends on the reason for the return.

If the return is due to customer preference or customer error, including:

  • Ordering the wrong product
  • Choosing the wrong size or color
  • Changing your mind
  • No longer wanting the item

the customer is generally responsible for return shipping costs.

If the return is caused by an error on our part, such as:

  • Damaged product
  • Defective item
  • Incorrect item received
  • Missing item

Prairieoath will review the situation and provide an appropriate solution. Where applicable, reasonable return shipping costs may be covered.

Please contact customer service before returning any item to receive the correct return instructions.

How long does it take to process a return?

After we receive your returned package, please allow up to 5 business days for inspection and processing.

Once the review is completed, we will notify you by email regarding the status of your refund or exchange.

If a refund is approved, we will normally issue the refund to your original payment method within 5 business days after completing the inspection.

Your bank, credit card company, or payment provider may require additional time to process and display the refund.

CONTACT US

If you have additional questions regarding:

  • Orders
  • Payments
  • Shipping
  • Returns
  • Exchanges

please contact Prairieoath Customer Service:

Email: service@prairieoath.com

When contacting us regarding an existing order, please include:

  • Your name
  • Order number
  • Description of your question or issue
  • Photos or videos when relevant

Providing complete information will help our team review your request more efficiently.

Prairieoath Customer Service Team
Email: service@prairieoath.com