Privacy Policy

Last Updated: September 2026

At Prairieoath, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Prairieoath (“we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit our website, make a purchase, create an account, contact customer service, subscribe to communications, or otherwise interact with our products and services.

Please read this Privacy Policy carefully to understand how we handle your personal information and the choices available to you.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or could reasonably be associated with you or your household.

We may collect personal information directly from you, automatically when you use our website, and from third-party service providers that support our business operations.

Information You Provide to Us

We may collect information when you:

  • Place an order
  • Create or manage an account
  • Contact customer service
  • Subscribe to email or marketing communications
  • Participate in surveys, promotions, or campaigns
  • Submit reviews, feedback, photos, or other content
  • Use customer support services

The information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account information
  • Order details
  • Transaction information
  • Product preferences
  • Communications with customer service

Payment Information

When you make a purchase, payment information may be collected and processed by third-party payment providers.

Depending on the payment method used, payment-related information may include:

  • Credit or debit card details
  • Billing information
  • Transaction information
  • Payment status

Prairieoath may receive limited payment-related information from payment processors.

When payments are processed by third-party payment providers, we generally do not store your complete payment card number or other sensitive payment credentials.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Device identifiers
  • Pages visited
  • Products viewed
  • Products added to cart
  • Links clicked
  • Referring websites or sources
  • Date and time of visits
  • Website usage information
  • Approximate location derived from IP address
  • Cookie and similar technology information

2. Sources of Personal Information

We may collect personal information from:

  • You directly
  • Your browser or device
  • Cookies and similar technologies
  • Payment processors
  • Shipping and logistics providers
  • Analytics providers
  • Advertising partners
  • Marketing providers
  • Customer service providers
  • Other business service providers that support our operations

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We may use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Manage returns, refunds, and exchanges
  • Maintain customer accounts
  • Provide customer support
  • Communicate order updates
  • Provide requested products and services

Improving Our Website and Services

We may use information to:

  • Understand how customers use our website
  • Improve website performance
  • Analyze product and service performance
  • Identify technical issues
  • Improve customer experience
  • Develop new products, features, and services

Marketing and Advertising

Subject to applicable law, we may use personal information to:

  • Send promotional emails
  • Provide product recommendations
  • Personalize website experiences
  • Deliver advertising
  • Measure advertising effectiveness
  • Understand customer interactions with advertisements

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

Where required by applicable law, we will obtain appropriate consent before processing personal information for certain marketing activities.

4. Cookies and Similar Technologies

Cookies are small data files stored on your browser or device when you visit a website.

Prairieoath and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Enable essential website functions
  • Remember customer preferences
  • Maintain shopping carts
  • Understand website usage
  • Analyze website performance
  • Improve user experience
  • Measure advertising effectiveness
  • Provide personalized advertising
  • Detect and prevent fraudulent activity

The types of cookies used may vary depending on the features and services available on our website.

You may manage certain cookie preferences through your browser settings or privacy tools available on our website.

Please note that disabling certain cookies may affect some website functions.

5. How We Share Personal Information

Prairieoath may share personal information with third parties that help us operate our business and provide products and services.

These third parties may include:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Cloud service providers
  • Customer support providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention and security providers
  • Professional advisors
  • Technology service providers

We share personal information only when reasonably necessary for:

  • Providing our products and services
  • Processing transactions
  • Operating our website
  • Improving customer experience
  • Protecting our business and customers
  • Complying with legal obligations

6. Sale, Sharing, and Targeted Advertising

Prairieoath does not sell personal information in exchange for money.

However, like many online businesses, we may share certain information with advertising and marketing partners to help us:

  • Measure advertising performance
  • Provide relevant advertisements
  • Understand customer interests
  • Improve marketing campaigns

Under certain U.S. state privacy laws, these activities may be considered:

  • “Sale” of personal information
  • “Sharing” of personal information
  • Processing for targeted advertising

Depending on your state of residence, you may have the right to opt out of these activities.

Where available, you may exercise these rights through:

Your Privacy Choices

or:

Do Not Sell or Share My Personal Information

options provided on our website.

7. Global Privacy Control (GPC)

Prairieoath recognizes legally recognized universal opt-out preference signals, including Global Privacy Control (“GPC”), where required by applicable law.

If your browser or device sends a valid GPC signal, we will treat it as a request to opt out of certain activities covered by applicable privacy laws, including the sale or sharing of personal information or targeted advertising where required.

Because GPC signals are generally browser and device specific, you may need to enable this preference separately on each browser or device you use.

8. Business Transfers and Legal Disclosures

Prairieoath may disclose or transfer personal information in connection with legitimate business activities, including:

  • Merger
  • Acquisition
  • Financing
  • Corporate restructuring
  • Sale of company assets
  • Bankruptcy
  • Reorganization

We may also disclose personal information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to legal requests
  • Respond to government authorities
  • Investigate fraud or unlawful activity
  • Enforce our Terms of Service
  • Protect our rights, property, customers, or operations

9. U.S. State Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Know or Access

You may request information about the personal information we collect, use, or disclose.

Right to Correction

You may request correction of inaccurate personal information.

Right to Deletion

You may request deletion of certain personal information, subject to applicable legal exceptions.

Right to Data Portability

You may request a copy of certain personal information in a portable format.

Right to Opt Out of Sale or Sharing

You may request that your personal information not be sold or shared where applicable.

Right to Opt Out of Targeted Advertising

You may request to opt out of processing personal information for targeted advertising.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, you may request limits on certain uses of sensitive personal information.

Right to Non-Discrimination

Prairieoath will not unlawfully discriminate against you for exercising your privacy rights.

Right to Appeal

Certain states may provide the right to appeal a privacy request decision.

Privacy rights vary depending on your location and may be subject to applicable exceptions and limitations.

10. How to Exercise Your Privacy Rights

To submit a privacy request, please contact us:

Email: service@prairieoath.com

You may also use privacy request tools or preference settings available on our website.

When submitting a request, please provide enough information for us to:

  • Understand your request
  • Verify your identity when required
  • Respond appropriately

We will respond within the timeframe required by applicable privacy laws.

If we deny your request where permitted by law, we will provide information regarding the reason and appeal options where applicable.

11. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit privacy requests on your behalf.

Prairieoath may require the authorized agent to provide proof that they have permission to act on your behalf.

We may also require you to verify your identity or confirm directly with us that you authorized the agent.

12. Sensitive Personal Information

Prairieoath does not intentionally collect sensitive personal information that is unnecessary for providing our products and services.

If we process information considered sensitive personal information under applicable privacy laws, we will handle such information according to applicable legal requirements.

Where required, we will obtain appropriate consent before processing sensitive personal information.

13. Children's Privacy

Prairieoath’s website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can review the information and take appropriate action.

Where required by applicable law, Prairieoath does not knowingly sell or share personal information of consumers under the age of 16 without required authorization.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, products, or services.

Prairieoath is not responsible for the privacy practices, security measures, content, or policies of independent third parties.

This Privacy Policy applies only to personal information collected and processed by Prairieoath.

We recommend reviewing the privacy policies of third-party services before providing personal information.

15. Data Security

Prairieoath uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

Security measures may include:

  • Access controls
  • Secure payment processing
  • Data protection procedures
  • Technical safeguards

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of personal information.

16. Data Retention

Prairieoath retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

  • The purpose for collecting the information
  • Customer account activity
  • Order and transaction requirements
  • Legal and regulatory obligations
  • Fraud prevention needs
  • Dispute resolution requirements
  • Enforcement of agreements and policies

We may retain certain information after your account is closed or after a transaction is completed where necessary to comply with legal obligations or protect our legitimate business interests.

17. Changes to This Privacy Policy

Prairieoath may update this Privacy Policy from time to time to reflect changes in:

  • Business practices
  • Technology
  • Services
  • Privacy requirements
  • Applicable laws

When changes are made, we will update the revised Privacy Policy on this page and update the applicable effective date.

Where required by law, we may provide additional notice regarding significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise any applicable privacy rights, please contact us:

Prairieoath
WS Trading Company Ltd.

Company Address:
6161 S Syracuse Way, Suite 320
Greenwood Village, CO 80111
United States

Email:
service@prairieoath.com

Important Notice

The company address listed above is not a return address and does not accept product returns.

If you need to return a product, please contact our customer service team first to receive the correct return instructions.

Please do not send returned merchandise to this address unless specifically instructed by Prairieoath.